Thank you for using Grammo Food

We made this privacy policy to help you understand what information we are using about our customers & how we are keeping it safe. Last updated on Sep 14, 2020

We ask you for personal information such as your name, postal address, email address, social media, website user account name, telephone/mobile numbers, or other addresses when you register, subscribe, create an account, order a deal. If you have signed up using a third-party such as Facebook, we collect your name & public profile photo as part of your Grammofood Account Information. You can control what you give us access to from your Facebook count Settings. (Settings > Apps> Permissions).

Once you place an order on Grammofood, your profile gets updated to include your last used delivery address & also the email address which you have provided for the invoice copy.
If you use your bKash mobile wallet for payment, we will collect the number in our transaction history. In case of Credit or Debit card, your online payment will be processed by our secured third-party payment processor – Port wallet. We do not get access to or save any of your confidential payment information such as card number.

We use cookies to track the number of visitors to our website and to help us to improve the overall visitor experience. These cookies do not collect or store any personally identifiable information. You may delete and block all cookies from this site, but parts of the site will not work. Our website uses cookies & browser storage to save location settings & other preferences.

We may use third parties, such as Google, to serve ads about our website over the internet. These third parties may use cookies to identify ads that may be relevant to your interest (for example, based on your recent visit to our website), to limit the number of times that you see an ad, and to measure the effectiveness of the ads.

We use data to make our products easier to use. Our goal is to make shopping enjoyable. Saving your account preferences helps us to make it easier for people to shop without having to input the same data (eg. address) repeatedly for every transaction.

We use the latest and safest mechanisms to ensure data safety of our customers. We never share our customer data with any third-party partner that does not meet our privacy policy requirements or may abuse such data by spamming our customers.

We also use data from your browsing & transaction history to recommend products that you may like. This helps our customers to discover products that they might like from our collection of thousands of products.

At any moment, you may access your account information from your profile settings page on Naturals. You may also disconnect or connect your Facebook profile from the settings page. By sending an email to info@grammofood.com you can delete your account permanently (within 7 working days)

We use secured cloud-based servers for storing our business data, transaction data protected with firewalls and enhanced protocols. To prevent any unauthorized access to your personal account we send a secret code to you.

No data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However, once we have received your personal information we use strict procedures to protect the security of your personal information.

We require adult confirmation for any orders or transactions created by children below the age of 14. If our customer service agents are not able to verify the age of a customer when confirming the order, the order may not be processed. Information about our customers is an important part of our business, and we are
not in the business of selling it to others. We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Grammo Food, our users, or others. This includes exchanging information with other companies and
organizations for fraud protection.

This page is the most updated version of our privacy policy & our team may update this policy from time to time to improve our customer experience. This policy was last updated in Sep 14, 2023